Terms & Conditions

To make sure Clay Week runs smoothly we have to put some boundaries in place. It’s healthy, trust us. But we want to make sure all of our bases are covered.

    • All ticket prices are in NZD and include GST.

    • Your booking is confirmed only upon receipt of full payment.

    • Please note that third-party booking fees are non-refundable in the event of a customer-initiated refund.

    • A 100% refund of the ticket price is available if requested at least five weeks (35 days) prior to the booked event date.

    • A 50% refund of the ticket price is available if requested between two weeks and five weeks (14 to 34 days) prior to the booked event date.

    • No refund of the ticket price is available if requested less within two weeks(13 days) of the booked event date.

    • If a tutor is unwell or a workshop is cancelled by the festival, you will receive a 100% refund, including all booking fees.

    • Refund requests must be submitted in writing to the Nelson Clay Week and include your booking reference. Requests are assessed based on the date they are received, not the date they are sent.

    • If you are unable to attend, you may transfer your ticket to another person at no charge, provided you notify Nelson Clay Week before the event. Please contact us with the name and contact details of the new attendee.

    • Instruction: By purchasing a ticket, you agree to strictly follow all safety briefings and tool-handling instructions provided by your tutor.

    • Equipment Liability: * Fair Wear & Tear: We understand that accidents happen. Small breakages (e.g., snapped needles, broken drill bits) occurring during the normal course of learning are considered "fair wear and tear."

    • Gross Negligence: Participants may be held liable for damage to expensive machinery or venue property if such damage results from a deliberate failure to follow safety protocols or reckless behavior.

    • General Liability: The individual tutor is responsible for workshop-specific Health & Safety.

    • Building-related H&S is the responsibility of the venue (e.g., NMIT).

    • Punctuality: Workshops involve sequential learning. Please arrive 10–15 minutes early. Late arrivals may miss essential safety briefings and, at the tutor's discretion, may be unable to participate (no refunds apply in this instance).

    • Age Limits: Age restrictions are clearly marked on each listing. It is the purchaser's responsibility to ensure ticket holders meet these requirements.

    • Tutor Communication: You consent to your email address being shared with your specific tutor for essential pre-workshop instructions. It will not be used for marketing without your express consent.

    • Photography: We may capture photos/video for future festival promotion. If you do not wish to be featured, please notify the photographer on the day or email us at hello@clayweek.co.nz beforehand.